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I Sessione - OASI 2020

Making sense of change management in healthcare

The Italian National Health Service (SSN) is currently undergoing diverse changes, encompassing institutional changes such as mergers between Local Health Authorities (LHA) or LHAs and Hospital Trusts (AO), changes in delivery models influenced by the National Recovery and Resilience Plan (PNRR) "Mission 6," and Decree Law 77/2022, as well as technological changes affecting information systems (e.g., AI) and care delivery models (e.g., telemedicine). While these changes do not capture all the ongoing transformations, they demonstrate diverse content, actors, and change logics.