Service management and service design applied to welfare

We analyze the design and delivery of welfare services through the lens of service management and service organizations. Our research is devoted to analyzing service innovation with the aim to provide valuable insights for effective and valuable service provision. We are interested in a managerial in-depth exploration of public, private and hybrid organizations operating in health and social care.​

Our research investigates barriers and enablers within public and private initiatives aimed and evaluates new service solutions in the welfare sector. We are focused on technological solutions, web-based innovations, and digital platforms that offer fresh experiences and opportunities for future models of care and welfare interventions. Our research is thus aimed at understanding these specificities and supporting managerial processes to foster  change and innovation in the welfare sector.​

Our research explores social innovation initiatives across various sectors, aiming to scale successful practices and enhance the overall responsiveness of welfare systems, while equipping both private and public organizations with tools for service development. ​

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WHAT WE DO
 

  • Assess service models to support organizational improvements​

  • Foster service innovation​

  • Spread a service management culture​

RELATED PROJECTS

icona Research
The digitalization of the Long Term Care sector

Managerial needs and the portfolio of skills required by organizations and professionals.
icona Research
The Role and Impacts of Digital Innovations in Nursing Homes

Evaluation of the managerial impact of the introduction of electronic health records in nursing homes. 

OTHER RELEVANT PROJECTS

 

Defining the governance and allocation of functions between the Municipality of Bologna and ASP Città di Bologna

Sponsor: ASP Città di Bologna – Azienda pubblica di servizi alla persona
Period: June – December 2022

 

Business model analysis and design of a toolkit for the sustainability of socio-health services offered by Italian Red Cross committees. Towards a sustainable CRI welfare

Sponsor: Associazione della Croce Rossa Italiana – ODV
Period: October 2022 – May 2023​

 

Integrating welfare and healthcare. Promoting community management in ALER Milano

Sponsor: ALER Milano
Period: 2021-2022​