Why do many social service digitalization projects fail? Why, despite substantial investments, have tactics like "agile development" and "co-production" had mixed results in many governments? I will share insights from my experience as a leader on digital service teams in the United States (18F) and Canada (Canadian Digital Service). In particular, I will share case studies about modernizing benefits delivery in Canada, and changing government contracting and hiring in the United States.
Speaker: Professor Colin MacArthur, Department of Management and Technology, Bocconi Univerity
Colin MacArthur is an internationally-recognized expert in government digital transformation. He’s led successful digitization programs in the United States and Canadian federal governments, consulting for the White House, NASA, and the Royal Canadian Mounted Police. Colin has taught design thinking processes for entrepreneurship at Northeastern University, and has lectured at Harvard University and University of California, Berkeley. He has served as a delegate to the OECD Working Party of Senior Digital Government Officials in Brussels, and speaks widely on customer experience transformation and building cultures of innovation. Colin holds a Masters in Information Management and Systems from the School of Information, University of California, Berkeley.